DhakaBazar is committed to providing the best possible customer service. This Support Policy explains how we respond to inquiries, issues, and complaints.

Support Hours :

• Sunday – Sunday: 09:00 AM – 10:30 PM
• Friday & Public Holidays: Closed / Limited Support

Response Time :

• Email: Within 24 hours
• Phone / Live Chat: Immediate or within 1 hour
• Complaint Resolution: Within 2–5 business days

Support Coverage :

• Order status, tracking & delivery.
• Payment and refund issues.
• Product/vendor-related queries.
• Complaint handling.

 Customer Responsibilities :

• Provide accurate and updated information.
• Share complete details of the issue.
• Maintain polite and respectful communication.

Complaint Escalation Process :

1. Contact our customer support team.
2. If unresolved, the issue will be escalated to a supervisor.
3. Finally, the management team will review the matter if necessary.

Contact Us : 

      Address: New Market,Shop-47,Zirani Bazar, Shimulia, Ashulia, Savar, Dhaka

      Phone:  +8809696-449702, +8801920-799702 

      Email: supportdhakarbazar@gmail.com

      whatsApp Chat ( whatsApp Us)

      Social Media Inbox ( Facebook Page )

Policy Updates :

        We may update this Support Policy from time to time, and any changes will be posted.